Account, payments, betting, or casino β get help with anything on db87, anytime. Browse the categories below to find what you're looking for.
Get help the way that works for you β db87 is ready on every channel
The fastest way to get help. Speak directly with one of our support agents.
Avg. 2 minutesFor detailed issues, send us an email. We typically respond within 2 hours.
support@db87.betSend us a message on our official Telegram channel. Expect a quick response.
24/7Reach us easily on WhatsApp from your mobile. Support is available in Bangla.
8:00 AM β 2:00 AMChoose your issue type and get a detailed guide
Account registration, login issues, password reset, and verification.
12 FAQsHow to deposit and withdraw via Mobile Pay, Nagad, Rocket, and bank transfer.
15 FAQsHow to place bets, understanding odds, cash out, and more.
18 FAQsWelcome bonus, reload offers, free bet claims, and wagering requirements.
10 FAQsVIP tiers, points system, perks & dedicated account manager.
8 FAQsKYC process, account security, and two-factor authentication.
9 FAQsHelp with the mobile site, app installation, and device-related issues.
7 FAQsRules for Live Casino, slots, fishing games, and other games.
11 FAQsInformation on betting limits, self-exclusion, and support resources.
6 FAQsMaking your first deposit at db87 is simple β just follow the steps below
Log in to db87 with your registered mobile number and password.
Click the "Deposit" button at the top of your dashboard.
Mobile Pay, Nagad, Rocket, or Bank Transfer β choose whichever is most convenient for you.
Minimum deposit starts from ৳100. Send the amount to the number shown and provide your transaction ID.
Your balance is usually credited within 2β5 minutes.
See the details below for deposits and withdrawals at db87
| Method | Minimum | Maximum | Time | Fee |
|---|---|---|---|---|
| Mobile Pay | ৳100 | ৳50,000 | 2β5 minutes | Free |
| Nagad | ৳100 | ৳50,000 | 2β5 minutes | Free |
| Rocket | ৳200 | ৳30,000 | 5β15 minutes | Free |
| Bank Transfer | ৳500 | ৳2,00,000 | 1β24 hours | Free |
First-time withdrawals require KYC verification. Once documents are submitted, verification is usually completed within 30 minutes.
Withdrawals must be made to the same number used for the deposit. To withdraw to a different number, you'll need to submit a request through support.
Withdrawal Taking Too Long?
Withdrawals are usually processed within 5β30 minutes. During peak hours or for larger amounts, it may take a little longer. If it's been over 2 hours, please contact live chat.
If you're having trouble with your db87 account, try the solutions below first
Forgot Your Password? Click "Forgot Password" on the login page. An OTP will be sent to your registered mobile number β use it to set a new password.
Account Suspended? This is usually triggered for security reasons. Contact support and verify your identity. In most cases, the issue is resolved within 24 hours.
Not Receiving Your OTP? Check your network connection first. If it still doesn't arrive, try again after 1 minute. If the problem persists, use the email OTP option or contact support.
KYC Verification Pending? Upload clear photos of both the front and back of your National ID or passport. Blurry or cropped images will not be accepted for verification.
Issues can arise on any online platform β that's just the nature of things. What matters is how quickly and easily they get resolved. That's what db87 prioritizes above all else. That's why this Help Center was built with Bangladesh users in mind β in plain, straightforward language.
Live chat is the most popular support channel at db87. Any time of day or night, just click the chat button and a Bangla-speaking agent will connect with you within minutes. They don't just read from a script β they genuinely try to understand your issue.
Email support is especially useful when your issue is more complex and you need to send documents or screenshots. The db87 email team typically responds within two hours β even during peak times, it never takes more than four hours. Every ticket is assigned a reference number so you can easily follow up later.
Many users prefer to troubleshoot minor issues on their own without contacting support. That's why db87's Help Center offers detailed guides covering a wide range of topics β from making a deposit to redeeming VIP points β all explained step by step in Bangla.
Payment issues generally fall into two categories β a deposit not reflecting in your balance, or a withdrawal that's taking too long. For deposit issues, db87 manually reviews and resolves them within 1 hour. Providing the correct transaction ID and amount helps speed up the process.
Db87 takes security seriously and never compromises on it. If you ever suspect unauthorized access to your account, contact us via live chat immediately. Our security team will lock down your account right away and launch a full investigation.
Responsible gaming is a core part of db87. If you feel your betting is getting out of control, you can set your own deposit or betting limits at any time. If you need more help, temporary or permanent self-exclusion is also available. Visit the Help Center to learn more.
Answers to the most frequently asked questions